FREE SHIPPING on orders over $100!*

Refund & Exchange Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you the opportunity to return your purchase. While we do not offer refunds, we will gladly offer an exchange or credit note for future purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food and magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your credit note will be processed.

Late or missing refunds (if applicable)
If you are wondering about the status of your return, please contact us at customerserviceroncy@cookery-store.ca.

Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerserviceroncy@cookery-store.ca and send your item to: 303 Roncesvalles Ave. Toronto Ontario CA M6R 2M6.

Shipping
To return your product, please mail your product to: 303 Roncesvalles Ave. Toronto Ontario CA M6R 2M6
You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Only received products can be refunded.